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Payment & Refund Policy

Wytmode Cloud Private Limited

Created Date: September 15, 2025

Last Reviewed Date: September 15, 2025



1. Introduction

This Payment & Refund Policy (“Policy”) outlines the terms under which Wytmode Cloud Private Limited (“Wytmode”, “we”, “us”, or “our”) collects payments, manages invoicing, and processes refunds for the products and services we provide. Because our services involve staffing, workforce augmentation, enterprise solutions, and SaaS platforms, strict financial discipline is necessary to ensure continuity, fairness, and compliance.

By engaging Wytmode’s services, clients and users (“you”, “your”) acknowledge and agree to the payment obligations and refund conditions contained in this Policy. This Policy should be read together with the Terms of Use and Privacy Policy, as it forms an integral part of Wytmode’s contractual framework.


2. Payment Terms

All payments must be made in accordance with the service agreement, contract, or invoice issued by Wytmode. The amounts payable, payment schedules, and accepted methods are clearly communicated before services commence. Unless otherwise specified, fees are due in full either upfront or according to the billing cycle agreed upon.

For staffing and workforce engagements, Wytmode requires an advance payment of 30–50% of the estimated contract value before initiating services. This advance secures resource allocation, candidate onboarding, and administrative preparation. The balance amount is payable according to the invoicing schedule agreed with the client.

Payments for subscription-based SaaS offerings are typically collected automatically at the start of each billing cycle. By subscribing, you authorize Wytmode to charge your selected payment method on a recurring basis unless the subscription is canceled within the defined cancellation window.


3. Currency, Taxes, and Charges

All payments are invoiced in Indian Rupees (INR) unless explicitly agreed otherwise. For overseas clients, invoices may be denominated in a foreign currency, subject to prior agreement. Clients remain responsible for all applicable taxes, including Goods and Services Tax (GST), Value Added Tax (VAT), or equivalent levies under local law.

For international transactions, all payments must be made through Reserve Bank of India (RBI)-approved channels in compliance with the Foreign Exchange Management Act (FEMA), 1999 and related regulations. Clients bear responsibility for any currency conversion charges, bank transfer fees, or intermediary costs. Wytmode must receive the net invoiced amount without deductions.


4. Billing and Invoicing

Invoices are issued electronically and delivered to the email address provided by the client unless another method is agreed in writing. Each invoice specifies the due date for payment. Clients are expected to honor these due dates without delay.

Late payments may attract interest charges at 1.5% per month or the maximum permitted under applicable law, whichever is lower, calculated from the due date until the outstanding balance is fully settled. Wytmode reserves the right to suspend or terminate services if invoices remain unpaid beyond the grace period provided in the invoice or contract.

In case of disputes regarding invoices, clients must notify Wytmode in writing within seven (7) business days of receiving the invoice. Wytmode will review the matter promptly, and if necessary, adjust future invoices or issue credit notes. Failure to raise disputes within this period does not absolve the client from payment obligations.


5. Refunds – General Principles

Wytmode adopts a balanced refund approach, recognizing both the need to protect clients against billing errors and the need to safeguard Wytmode’s allocation of time, resources, and expertise.

Advance payments made towards staffing and workforce engagements are strictly non-refundable once resource allocation or onboarding has commenced. This is because advance payments are directly used to secure talent, initiate compliance checks, and allocate internal resources.

Refunds will generally not be provided in the following cases:

  • Services have already been delivered in whole or in part.
  • A subscription billing cycle has already started.
  • Clients fail to utilize purchased services due to their own delays, lack of cooperation, or change in requirements.
  • Clients fail to meet technical prerequisites or usage obligations necessary to access the service.
  • Refunds may be provided in exceptional cases, such as:
  • Duplicate payments or payments made in error.
  • A confirmed technical or billing failure caused solely by Wytmode.
  • A service that could not be initiated due to a failure attributable to Wytmode.
Approved refunds will be processed within seven (7) to fifteen (15) business days through the original mode of payment unless alternative arrangements are explicitly agreed upon.


6. Cancellations and Subscriptions

For SaaS subscriptions, clients may cancel future renewals by submitting a cancellation request before the start of the next billing cycle. Cancellations made after renewal will apply only to subsequent cycles, and fees for the current billing cycle will not be refunded.

For staffing and workforce engagements, cancellation terms are governed by the specific contract or statement of work. Clients remain liable for all fees accrued up to the effective date of cancellation.


7. Chargebacks and Payment Disputes

Wytmode encourages clients to resolve billing concerns directly with us. Initiating chargebacks through banks or card issuers without prior notice may be treated as a breach of contract. Improper chargebacks may result in suspension of services, recovery of associated costs, and possible legal action.

We strongly recommend that disputes be raised with Wytmode’s accounts or legal teams so they can be resolved efficiently without escalation.


8. Exceptions and Statutory Rights

Nothing in this Policy limits your statutory rights under applicable consumer protection laws. Where jurisdictions mandate specific refund rights, cooling-off periods, or statutory remedies, Wytmode will comply accordingly. Clients in the European Union, United Kingdom, and other jurisdictions with consumer-specific rights will have those entitlements respected, provided requests are made in accordance with local law.


9. Updates to this Policy

Wytmode reviews this Payment & Refund Policy periodically to ensure it remains compliant with legal requirements and reflective of our business practices. Any updates will be communicated through our websites, applications, or direct client communication. The “Last Reviewed On” date at the top of this Policy reflects the latest revision. Continued use of our services after updates indicates acceptance of the revised Policy.


10. Contact Information

For billing, payment, or refund-related queries, please contact:

Wytmode Cloud Private Limited
#63, H Colony, 2nd Main, 1st Stage, Indira Nagar, Bengaluru – 560038
Phone: (+91) 8884557972

Email: legal@wytmode.com



Closing Statement

This Payment & Refund Policy ensures transparency, fairness, and compliance in all financial dealings with Wytmode. By engaging our services and making payments, you acknowledge that you have read, understood, and agreed to these terms. Wytmode remains committed to balancing the protection of client rights with the sustainability and reliability of our business operations.